THE OLD GOVERNMENT HOUSE HOTEL & SPA

Ensuring the health and wellbeing of our employees and guests is our most important priority.

Are there any changes to check-in or checkout?

Our check-in/checkout time remains the same however we will try our best to accommodate early check-in requests to reduce wait times and accommodate travel schedules. We will also be offering our guests the opportunity to check-in/out and pre-pay online to avoid unnecessary wait times at the hotel.

Do I need to wear a mask?

Appropriate PPE is worn by all employees and in adherence to any government or local regulations and guidance. Guests are required to wear a mask in public areas of the hotel, unless you are exempt or eating or drinking. We provide each guest with an amenity bag at check-in which contains hand sanitiser and alcohol wipes for personal use. Face masks are available on request. Contactless hand sanitiser dispensers are placed at key guest and employee entrances and contact areas throughout the hotel and we conduct temperature checks for all staff on arrival to the hotel.

Are there any changes to my room?

All bed linen and towelling will be changed as usual and continue to be washed at a high temperature in accordance with latest guidelines
Extra pillows and blankets stored in guest room wardrobes have been removed, but are available on request
Daily turndown service is available at the guest's request
We are not operating a mini bar service however all items are available through room service including soft drinks, wine and spirits, snacks and treats
Tea and coffee making facilities have been removed from the room, but can be provided on request
Complimentary tea and coffee are available through room service, with our compliments
Bottled water will continue to be provided in the room for your compliments

What additional cleaning protocols have been introduced?

Industry leading cleaning and sanitising protocols are used to clean guest facilities, with particular attention paid to high-touch items including television remote controls, toilet seats and handles, door and furniture handles, taps, nightstands, telephones, in-room control panels, light switches, temperature control panels, alarm clocks, luggage racks and flooring.

Is there still a buffet breakfast?

Buffet breakfasts are no longer served in the restaurant, instead we continue to offer a delicious a la carte breakfast service which can be enjoyed in the breakfast room or in the guest room through room service. Tables in restaurants and bars have been arranged to ensure appropriate distancing and menus are single use.

Is the restaurant and bar open?

Yes the restaurant and bar are open and appropriate changes to seating have been made to accommodate physical distancing. Buffet and table-side service are not available, but a delicious a la carte offering to include seasonal specials and signature dishes is served as normal. Private dining spaces are also available on request.

How and where can guests be tested for Covid-19?

The most efficient way to be tested is through the NHS 111 service and then using a local test station. This is a free service. Alternatively there are some independent Covid test centres in Exeter and Bristol with a cost of £120 per test. Our team will be happy to provide guests with the details.

Where is the nearest doctor and pharmacy?

The nearest doctor is in Yetminster, five miles away, and the nearest pharmacy is in Yeovil, 10 miles away.

Who should I contact if I have Covid symptons while staying at the hotel?

Please contact our General Managers, Alex and Jack Mackenzie.

Where can I quarantine if required?

If required, guests must only quarantine in their room. Room service will be available and delivered to the guest's bedroom door. We will endeavour to ensure that our guests are made as comfortable as possible and afforded every courtesy whilst minimising the risk of any direct contact with our team members or other guests who may not be in quarantine.